Frequently Asked Questions and Help

Frequently Asked Questions and Help

Common Questions

How long is my access to Online GMP training courses valid for?

Access to the course is valid for 12 months.

I never received any emails after signing up for training, why?

When user accounts are created automatic emails are generated and sent, please check you spam / junk folders and add onlinegmptraining.com as a trusted sender in your mail client.

Do I receive a certificate of completion when I pass a course?

Yes, once you have achieved a passing grade on your final assessment a certificate of completions will be generated.

Where do I download my certificates of completion?

Once you have achieved a passing grade on your final assessment a certificate of completion will be automatically generated. A blue ‘Print Certificate’ button will be displayed for you to download the certificate immediately. Also a sidebar widget on the right hand side of the My Courses page will display a download link to your completed course certificates – click on the certificate name to download a PDF for your records.

I cannot see the courses I purchased after logging in, why?

Once you are logged into the system with your username and password created during checkout go to the ‘My Courses‘ menu to view your purchases.

Once logged in I cannot load the 'My Courses' menu, why?

Try accessing Online GMP using an Incognito Window in the Chrome browser:

  1. To open an incognito window, start Chrome and click the wrench icon in the top right corner of the screen.
  2. Click New Incognito Window and start browsing. Alternatively, you can press Ctrl+ Shift + N to bring up a new incognito window without entering the Chrome settings menu.

or an InPrivate Browsing Window in Internet Explorer:

  1. Open Internet Explorer and choose Ctrl+ Shift + P to open InPrivate Window

If the above method fails in your chosen browser please try clearing the cache and retrying:

Instruction for clearing cache in Google Chrome
Instructions for clearing cache in Internet Explorer

I forgot my password, how do I reset it?

Choose ‘Login / My Account’ from the top menu and then click on the ‘Lost your password’ link. Follow the onscreen instructions to reset.

I forgot my username, how do I reset it?

You can use your email address or username (created during account setup) to login to the site. If this still does not work, please contact us directly to assist with access.

System Requirements

What are the basic PC requirements to access the training courses?

Online GMP has been designed to work on all modern web browsers with access to the internet. We recommend a Microsoft Windows based machine and Google Chrome browser for the best experience.